Refund policy

Returns & Refunds Policy

At Nooka Living, we want every piece you choose for your home to arrive as expected and be enjoyed with confidence.

This Returns & Refunds Policy is designed in accordance with the Australian Consumer Law (ACL).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a repair, replacement or refund if your product:

Is faulty or defective
Is significantly different from its description
Does not do what it is supposed to do
Arrives damaged, where Nooka Living or our delivery partner is responsible
Has a major failure

You are also entitled to compensation for any other reasonably foreseeable loss or damage.

Nothing in this policy excludes, restricts or limits your rights under the Australian Consumer Law.

Change of Mind

Please choose carefully before placing your order.

Nooka Living does not offer refunds, returns or exchanges for change-of-mind purchases. This includes where you:

Ordered the wrong size, colour or style
Decided the item does not suit your home or space
Found the item at a lower price elsewhere
No longer require the product

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives and before assembling or using the product.

If your item arrives damaged, faulty, defective, or you receive the wrong product, please contact us as soon as possible at olivia@nooka.com.au.

To help us resolve your claim quickly, please provide:

Your order number
A description of the issue
Clear photographs of the product, packaging and any damage

We will assess your claim and provide an appropriate remedy in accordance with the Australian Consumer Law. This may include a repair, replacement or refund.

Major Failures

If a product has a major failure, you may choose a refund or replacement, or keep the product and receive compensation for any reduction in value, as provided under the Australian Consumer Law.

A major failure includes situations where the product:

Is unsafe
Is significantly different from its description or sample
Is substantially unfit for its intended purpose and cannot easily be fixed
Has a problem that would have stopped you purchasing it had you known about it

Returns Process

If you believe your item is faulty, damaged or incorrect, please contact us before returning your order.

Email: olivia@nooka.com.au

Return Address:
[Insert Return Address]

Returns sent without prior approval may not be accepted.

If your claim is approved, we will provide instructions for returning the item where required.

Items That Have Been Assembled or Used

Please inspect all furniture and homewares before assembly.

Unless required under the Australian Consumer Law, we cannot accept returns for products that have been assembled, installed, used, damaged after delivery, or are not returned in their original condition.

Refunds

Once your returned item has been received and assessed, we will notify you of the outcome.

If a refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.